Memberships, passes and gift cards
Memberships, passes and gift cards on one record.
Members in a direct debit system, passes on paper cards and gift cards in a drawer: nobody at the desk can see what someone's already paid for.
Everything bought ahead sits on the person's record and is used at the checkout, the POS and the gate.
How it goes
Joined once, used everywhere.
- Joining
Online or at the desk
A plan, a joining fee if you charge one, and the agreement signed.
- Every visit
Benefits apply themselves
Money off and included uses on the products you choose, counted as they're used.
- Life happens
Freeze, or move the date
Frozen by staff or by the member, or the payment day moved to their payday.
- Bought ahead
Passes and gift cards too
Multi-passes, packages, gift cards and credit on the same record, used online and at the till.
What's in it
Memberships, passes and gift cards, in full.
Everything people buy ahead, and what it gives them.
Memberships
Paid weekly, fortnightly, monthly, quarterly or yearly, with minimum terms and joining fees; family, off-peak and staff plans, and one-off passes for a set time.
Benefits
Money off and a number of uses per week or month on chosen products, or once per membership, counted as they're used.
Freezes
A membership frozen for a while by staff, at the POS or by the member online: it can't be used, payments wait, the days paid for come back after, and a fee if you charge one.
Price changes, your way
A new price for everyone from a date with an email to each member, or for new members only, moving those on older prices up later with notice at their own next payment.
Payment dates that suit them
Move the day a member pays (to their payday, say), taking the days in between or giving them back as credit.
Youth members
Plans by age that move a member up a band on their birthday, and that can pay for their classes.
Multi-passes
10-visit passes shared with whoever they bring, with expiry, top-ups and a register of every visit.
Packages
Several sessions sold as one, booked in one go.
Gift cards
Sold online and at the POS, emailed on a chosen day or posted, as money or as an experience, with bonus value on bigger cards, a PDF and a liability report.
Partner vouchers
A Groupon or Wowcher deal loaded with its codes, each checked and used once at the POS, online or on a booking.
Credit
Account credit held for a customer, paid in or refunded onto their account and spent on anything; goodwill credit on a membership, taken off its next payments.
Included for £365 per site per month.
Every part of LeisureHQ is in the one price, plus usage. No set-up fee, no contract, nothing per member of staff.
Questions
What venues ask us.
Can members freeze their own membership?
Yes, if you allow it: by staff, at the POS or by the member online, with payments waiting and a fee if you charge one.
Can a pass be shared?
Yes. A multi-pass can be used by whoever they bring, with expiry, top-ups and a register of every visit.
Do you take Groupon and Wowcher vouchers?
Yes. A deal is loaded with its codes, and each is checked and used once at the POS, online or on a booking.
The rest of LeisureHQ
Start your free trial
Members who look after themselves.
Sign up and we get your trial up and running: your venue, your branding, your sites, with sample data loaded so you can try everything straight away. We'll help you set up what you sell and import your data whenever you're ready.
- Nothing to install
- No card, no commitment
- Your own data imported when you're ready
- Onboarding and best practice from people who run venues