Made by people who run venues.
Bookings, memberships, the POS, parties, agreements and marketing, all working from one customer record. Made for any leisure venue: climbing walls, soft play, trampoline parks, adventure centres, waterparks and whatever yours is.
What it does
Not six tools and a spreadsheet. A booking made online is the same booking the desk sees, the same name the kitchen gets, the same guest the marketing knows.
Sessions, arrival slots, classes and courses, sold on your own website, at the desk and on the POS. Capacity lives on the wall or the room, so nothing's double-booked. Guests name who's coming and sign before they arrive.
One sale for a climb, a coffee and a chalk bag. Choices and sizes, stock that counts itself down, offers that apply themselves, tabs, table numbers, cash-up and gift cards. Works on any tablet.
Monthly, yearly and family plans with real benefits: free entry, member prices, classes included. At the door a scan checks the agreement, the payment and the competencies, and lets them in. Self check-in kiosks and gates too.
Packages with food choices and extras, a deposit when they book, invitations with replies and allergies, every child signed for before the day, and the kitchen told when the food's due.
Paid orders show on a screen in the kitchen or behind the bar with their choices, table and how long they've waited. No paper tickets, no shouting through the hatch.
Segments built from what people actually do, campaigns and automations with a drag-and-drop email builder, sign-up forms and offer codes, all gated on consent.
Participation agreements signed on a phone, by QR or email, with a video if you like, checked at the door.
Every booking, visit, membership, payment, document and email on one record, with families linked.
Ten-visit passes, bundles of sessions and extras, sold once and used anywhere.
Money or an experience, by email or posted, with account credit for refunds and top-ups.
Items sold at every site, products copied between them, stock counted at each, reports per site.
Takings, revenue, attendance, stock and retention, with a daily journal for your accounts software.
Schools, clubs and companies booked and invoiced on account, with their own rates.
Drafts emails and descriptions, describes a segment in plain English, and answers questions about your venue.
Who it's for
Anywhere people book, turn up, sign and play: sessions with capacity, kids who need a grown-up's signature, a café by the door and a party room out the back. These are a few we've put together with demo data, so you can see how yours might look.
Bouldering sessions, intro courses, coaching, kids' clubs and belay competencies.
Timed jump sessions with capacity, freestyle classes, squads and parties.
Play sessions, toddler mornings, family memberships and birthday parties.
High ropes, instructor-led sessions, courses and junior clubs.
Splash sessions, swim school, private lessons and pool parties.
Ice rinks, go-karts, inflatable parks, leisure centres, farms with a play barn: if people book and turn up, it fits. Register and we'll set it up around what you do.
Register your venue →Pricing
£365per site, per month
No modules to unlock, no tiers and no charge per member of staff: bookings, memberships, POS, parties, agreements, marketing, reporting and Ask HQ are all in from day one.
Usage is passed on at what it costs us, and every month's is shown in your settings before it's billed. Prices exclude VAT.
Grows with you: add a site, add a fee. Nothing per user, nothing per feature, no set-up fee.
Every area, every update, every help article, from day one.
We set it up with you and guide best practice; you stay in charge of how your venue runs.
Customers, members and history imported from spreadsheets, exports or your current system's API where it has one.
Metered per use at cost, with a monthly cap you set in your settings, or switched off altogether.
Month to month. Leave whenever you like, and take your data with you.
Why it exists
LeisureHQ started inside a climbing business tired of stitching a booking system to a membership system to a till to a mailing list, and re-typing the same family into each of them. We built it to run our own sites first, which is why it starts from the customer record, why the desk, the kitchen and the marketing share one truth, and why every screen works on a phone at the end of a long Saturday.
A look inside
Questions
Settings > Import takes spreadsheets of customers and families, memberships, passes, gift cards, account credit, signed agreements, bookings and visit history, and reads ROLLER and Rock Gym Pro exports as they come. Where your current system has an API we can work with it for a faster move. We do the first import with you.
£365 per site per month with every feature in, plus usage at cost: £1 per 1,000 emails, 6p per text message, and Ask HQ metered per use with a monthly cap you set. Card processing is at the card provider's rate. No set-up fee, no contract and nothing per member of staff.
A browser. The back office works on a laptop or a phone; the POS, self check-in kiosks and kitchen screens run on any tablet or a TV with a browser. Nothing to install.
Yes. The online checkout sits on your website as a page or a pop-up in your colours, with your products, member prices and offer codes, and links straight to a date, product or time.
On the POS, card payments are recorded against your card machine today. An integrated card provider, so card details never touch our servers and payments are taken online, is the next piece going in: ask us where it's up to.
Good. Café and shop items are set up once and sold at every site, bookable products are copied between sites, each site counts its own stock, and reports can be per site or across all of them.
Each venue's data is kept apart at the database level, every staff sign-in needs a second step, permissions deny by default, and there's an audit log of who saw and changed what. Guests' consent is kept per brand and honoured everywhere.
Yes. Registering sets your venue up with sample data so you can book, sell and check people in before any of your own data goes near it, with no card and no commitment. LeisureHQ was built by running it in real venues, so expect it to hold up.
Register
Register here and your venue goes into set-up: your address, your branding, your sites and what you sell, loaded with sample data. We finish it with you and email your sign-in, usually within a working day.