Our top 100 features.
There's plenty more besides, but these are our favourites: in 11 parts, all in every plan for £365 per site per month, and all working from one customer record.
Where we're strongest
The parts we've put the most into, and what you can do with each.
Offers
Not just a discount code: an offer for nearly anything you'd want to run.
- Percentage, amount, fixed price, buy one get one, more off the more they buy, a free add-on or a bundle
- By code, by link, automatically when it fits, or given by staff
- On bookings, memberships, passes, packages, the café and the shop
- Dates, days and times, early bird or last minute, spend, members or new customers, limits per person
- Joining fees waived, members' payments discounted, and an offer for anyone leaving
- Reports on what each offer gave away and what it brought in
Several sites
One account for a group, with each site run its own way.
- Brands with their own name, logo, colours and email address, and sites under them
- Café and shop items set up once and sold at every site, each at its own price, with its own stock and kitchen
- Bookable products copied to another site with their schedules, tickets and prices
- Ways to pay and invoice details per site
- Reports for one site or the whole group
Several resources
Capacity lives on the real thing, so nothing sells the same space twice.
- Places counted on the wall, court, pool or room, shared by everything that uses it
- A session using several resources at once, or one after another with their own times
- Ticket types with their own resource: the toddler area for under-fives, the main hall for the rest
- Private hire of a whole resource, and turnaround time between bookings
- Fewer places on a resource for one day, and the day laid out by resource
Several party rooms
Sell the party time, not the room: the room's worked out for you.
- A party's programme in steps, each in its own place and time: the play frame, then the party room
- A step can use any one of several rooms, so each party is given a free one
- A time only sells out when every room is taken
- The room on the booking, the day view and the kitchen's ticket, with the food timed before the party
Reporting
The numbers your accountant and your managers each ask for, without a spreadsheet in between.
- More than 20 reports: attendance, bookings ahead, cash-up, revenue with VAT, money owed, discounts, members, passes and gift cards
- Every figure says how it's worked out
- By site, product and day, downloaded as CSV, Excel or PDF
- A daily journal for Xero, QuickBooks or Sage, with deferred income released as it's earned
- Questions about your figures answered by Ask HQ
Bookings and online checkout
Sessions, classes, hires and events, sold online, at the desk and on the POS from one set of availability.
Capacity on the real thing
Places counted against the wall, court, pool or room, a session using several at once, and turnaround time between bookings.
Sessions, slots and all-day entry
Timed sessions, arrival slots with their own capacity, or open all day, on schedules with special dates for holidays.
Tickets by age
Ticket types by age band, picked from each person's date of birth, with grown-ups free, paid or required.
Private hire
A resource to one group at a time: a court, a party room, the whole venue.
Classes and courses
Terms with weekly groups by age and level, sold for the whole term, the rest of it or a single session, with registers.
Events and early access
Events with their own capacity and price, on sale to members first for a set time.
Waiting lists
People join when it's full and are told when a place comes up.
Prices that follow demand
A session's price can step up as it fills.
Add-ons
Hire, extras and food per person or per booking, online and at the POS, and required on a product when everyone needs one.
Booking windows and sales times
How far ahead each product can be booked, and when sales stop before or after it starts.
Capacity for one day
Fewer places on a resource for a date (staff off, a wall being reset) without touching the schedule.
Overbook when you choose
A full session refuses another booking, unless someone allowed to overbooks it on purpose.
The day by resource
A timetable of the day across each wall, court, pool or room, with every booking on it.
Online checkout on your website
A page or a pop-up in your colours, linking straight to a date, product or time, with offer codes, gift cards and member prices.
Places held while they book
A basket holds its places for a few minutes, and a full session offers the next one with space.
Places left, shown your way
"Only 3 left" below a level you choose, the number left on every time, or just available or full.
Booking fees
A fee per order, per ticket or as a percentage of the basket, if you want one.
Flexible booking
Guests can pay a little more to move or cancel up to a cut-off, for their money back or as credit.
Guests' own booking page
A private link to name everyone, sign, add it to a calendar, and move or cancel within the product's rules.
Guest accounts
Guests sign in with a code by email to see their bookings, family, memberships, passes, gift cards and receipts.
Booking emails
Confirmations, reminders and thank-yous, sent again from the booking whenever you need.
POS for entry, café and shop
One sale for everything, on any tablet.
Everything on one sale
Entry, food, drink, retail, memberships, passes, packages, classes, parties and gift cards.
Choices and sizes
Variants and modifiers (a large oat latte), images on the buttons, and a search that takes barcodes.
Stock
Stock per item and per site, goods in, adjustments, stock takes and low-stock warnings.
Tabs and table numbers
Open tabs, table numbers, and food sent to the kitchen screen.
Kitchen and bar screens
Paid orders by station with their choices and how long each has waited; party food timed before the party.
Cash drawer
Opening float, pay in and out, count and close, and X and Z reports per device.
Ways to pay
Card, cash, gift cards, account credit and business accounts, split across several.
Customer display
A second screen facing the customer in your colours, showing the sale and its discounts.
Refunds by item
Give back one item from a sale, or the whole thing, to how it was paid or onto their account.
Add a child at the desk
Type in a child's details, or send the parent a link or QR code to fill in and sign while the POS waits.
Offers
Money off however you want to give it, on anything you sell, with the rules to stop it going further than you meant.
Seven kinds of offer
A percentage or amount off, a fixed price, buy one get one, more off the more they buy, a free add-on, or a bundle (coffee and cake for £5).
Codes, automatic or given by staff
A code they type or bring in a link, an offer that applies itself when it fits, or one staff choose: online, at the desk, on the POS, or all three.
On anything they buy
Bookings, memberships, multi-passes, packages, café food and drink, and the shop, for the products, tags or add-ons you choose.
When it applies
Between dates, on chosen days and times, for early birds or last-minute bookers, and above a spend or a number of places.
Who, and how often
Everyone, members, non-members or new customers only; a limit in all and per customer, the most off one booking, and whether it stacks with other discounts.
Joining and keeping members
Money off the joining fee or none at all, off a set number of payments or for good, and an offer suggested to a member who's leaving.
Links that apply a code
A link to your online checkout with the code already on, telling guests what it gives them.
Personal offer codes
Single-use codes made for each person in an email, usable at the checkout and POS.
What they brought in
Discounts given by offer, code and member of staff, and the bookings, passes and memberships each campaign's code brought in.
Memberships, passes and gift cards
Everything people buy ahead, and what it gives them.
Memberships
Monthly and annual plans with minimum terms and joining fees, family, off-peak and staff plans, and one-off passes for a set time.
Benefits
Money off and a number of uses per week or month on chosen products, or once per membership, counted as they're used.
Youth members
Plans by age that move a member up a band on their birthday, and that can pay for their classes.
Multi-passes
10-visit passes shared with whoever they bring, with expiry, top-ups and a register of every visit.
Packages
Several sessions sold as one, booked in one go.
Members only
Sessions, classes and events only members can book, online, at the desk and on the POS.
Gift cards
Sold online and at the POS, emailed on a chosen day or posted, as money or as places, with a PDF and a liability report.
Gift card bonuses
Extra value on bigger cards (£10 for every £50), spent on bookings and memberships.
Goodwill credit
Credit on a membership after a poor visit, taken off its next payments until it's used up.
Account credit
Money held for a customer, paid in or refunded onto their account and spent on anything.
Agreements and check-in
Everyone signed and checked before they take part.
Agreements on a phone
Participation and membership agreements with your sections and a video, signed online, by QR code, by email or at a kiosk, with a parent signing for anyone under the age you set.
Kept in date
Expiry, renewal reminders and signed copies on each person's record.
Competencies
Sign-offs such as belay, swim tests or levels, with an expiry, that products can require.
Arrivals
Who's due, late and here, ticked off per person, with no-shows marked when the session ends.
No-shows marked for you
Anyone not checked in is marked a no-show when the session ends, and put back if they turn up late.
Self check-in kiosk
Guests find their booking by QR code, member number or name and postcode, sign what's missing and check themselves in.
Gates
Turnstiles and doors of any make let members and booked guests through, and say why when they don't.
Kiosk to desk
Someone a kiosk sends to pay, or a gate turns away, shows on the POS with the reason, ready to sort out.
Warnings that matter
Allergy and medical notes, flags, photos and birthdays shown at the POS and on the record.
Parties
From the first enquiry to the last slice of cake.
Party packages
Variations, what's included, food choices per child, extras and the party room, with deposits and balance reminders.
Invitations
A link the booker shares: guests reply, add their children with allergies, and parents sign for them.
The guest list
Who's coming, who can't, allergies and who's signed, for staff and the booker.
Changes on the day
More guests or different food at the POS, with the difference to pay or refund.
Party rooms
A party's programme can use one of several rooms, given to each booking as it's made.
Customers
One record for each person, with their family linked.
The customer record
Bookings, memberships, passes, agreements, money, documents and an activity timeline, including every email sent to them.
Families
Children and grown-ups linked, booked for and paid for together.
Duplicates
Possible duplicates found for you, and merged with everything moved across.
Find anyone
Customers filtered by flags, competencies, membership, money owed or held, and consent.
Your own fields
Custom fields and flags, shown where staff need them.
Imports
Spreadsheets of customers, families, memberships, passes, gift cards, credit, agreements, bookings and visits, plus ROLLER and Rock Gym Pro exports, with undo; old membership and card numbers still find the person.
Marketing
Email built on what your guests actually do.
Segments
Groups from bookings, visits, memberships, spend, age and your own fields, with a live count.
Email builder
Templates in your branding with images, buttons, offers, countdowns and ratings, previewed on phone and desk.
Campaigns
Sent now or scheduled, paused and resumed, with results and links clicked.
Automations
Welcome, win-back, birthdays, memberships ending, passes running out or low, and joining a segment.
Sign-up forms
A public form, QR code or embed that adds people to your list with their consent.
Consent handled
Who agreed and how, unsubscribes and bounces kept off every send.
Your own sending address
Emails sent from your own domain, with the DNS records to add and a check that they're right.
Delivery reports
Whether each email was delivered, opened or bounced, on the person's record.
Every email kept
A copy of each email sent, opened from the person's timeline exactly as they got it.
Your analytics on the checkout
Google Analytics, Tag Manager and the Meta Pixel on your online checkout, from their IDs.
Money and reports
Where the money came from and what it's for.
Payments and refunds
Card payments online and on the POS, cash and more at the desk, each against its booking or sale, and refunded to how it was paid, to account credit or by bank transfer.
Invoices and credit notes
Per site, as PDFs, emailed from the booking.
Business accounts
Schools, clubs and companies with their contacts, rates, charges on account, statements and paid-for staff memberships.
Payment rules
Which ways to pay each site and product takes, and products only sold with a code or paid for by voucher.
Accounts journal
A daily journal for Xero and other packages, with deferred income released as it's earned.
Reports
Transactions, revenue with VAT, attendance, cash-up, sales by item, discounts, money owed, retention, bookings ahead, benefits, passes and gift card liability, as CSV, Excel or PDF.
Dashboard
Today's expected and checked in by the half hour, money taken and through the door, with every figure explained.
Sites, brands and your team
One account for a whole group.
Several sites and brands
Each brand with its own name, logo, colours and email address, and sites under it.
Shared items
Café and shop items set up once, sold at every site at their own prices, with stock per site.
Copy between sites
Bookable products copied to another site with their schedules, tickets and prices.
Roles
Built-in roles, or your own copied and adjusted, for what each person can see and do.
Secure sign-in
Two-step sign-in with an app or a passkey, signing out after time idle, and an activity log.
On a phone too
The back office works at phone size, and the POS, kiosk and kitchen screens on any tablet, in a browser.
Help when you need it
A help centre on every screen, support requests, and support access you grant with a code.
Sample data for your kind of venue
Try it all with realistic customers, bookings and sales for a climbing wall, soft play, trampoline park, adventure centre or waterpark, then clear it.
Ask HQ
An assistant for the jobs that take time, metered per use with a monthly cap you set.
Writing
Emails and product descriptions drafted from your notes.
Segments in plain English
Describe who you want to reach, and it builds the segment.
Customer summaries
A short read of someone's history on their record.
Ask your figures
Questions about bookings, sales and members, answered from your reports.
Help answers
How-to questions answered from the help centre.
Register
Your venue, set up and ready to try.
Register here and your venue goes into set-up: your address, your branding, your sites and what you sell, loaded with sample data. We finish it with you and email your sign-in, usually within a working day.
- Nothing to install
- No card, no commitment
- Your own data imported when you're ready
- Onboarding and best practice from people who run venues