Customers
One record for every guest and their family.
The same person is in the booking system, the till, the mailing list and a spreadsheet, spelled four ways.
Each person has one record that everything else works from, with their family linked and duplicates found and merged.
How it goes
One record, from first hello.
- First contact
A record is made
From a booking, a sign-up form, an enquiry or a chat, matched to anyone already there.
- Over time
Everything lands on it
Bookings, visits, payments, agreements and every email sent to them.
- At the desk
One search finds them
With their family, their flags, and what they hold or owe.
- When they ask
A copy, or erased
Everything held about someone as a PDF and a data file, or erased, from their record.
What's in it
Customers, in full.
One record for each person, with their family linked.
The customer record
Bookings, memberships, passes, agreements, money, documents and an activity timeline, including every email sent to them.
Families
Children and grown-ups linked, booked for and paid for together.
Duplicates
Possible duplicates found for you, and merged with everything moved across.
Find anyone
Customers filtered by flags, competencies, membership, money owed or held, consent, where they came from and your own fields.
Enquiries and quotes
Parties, groups, schools and businesses asking, each moving through your stages to a booking with an owner and a next step; a quote priced as the booking would be, accepted and paid on its link.
Chat on your website
A chat button on your own website, answered from the back office with saved replies; who's available and chat hours; a reply follows a visitor who's left by email or text.
Data requests
A copy of everything held about someone, as a PDF and a data file, and erasing them when they ask, from their record.
Keeping records
Customers not seen for the years you choose erased by themselves, with 30 days' notice of who's due and a way to keep one.
Imports
Spreadsheets of customers, families, memberships, passes, gift cards, credit, agreements, bookings and visits, plus ROLLER and Rock Gym Pro exports, with undo; old membership and card numbers still find the person.
Included for £365 per site per month.
Every part of LeisureHQ is in the one price, plus usage. No set-up fee, no contract, nothing per member of staff.
Questions
What venues ask us.
Can we bring our customers across?
Yes. Import spreadsheets of customers, families, memberships, passes, gift cards, agreements and bookings, with undo.
How are families handled?
Children and grown-ups are linked, and can be booked for and paid for together.
Does it help with data protection requests?
Yes. A copy of everything held about someone, and erasing them when they ask, are both done from their record.
The rest of LeisureHQ
Start your free trial
Everyone you know, in one place.
Sign up and we get your trial up and running: your venue, your branding, your sites, with sample data loaded so you can try everything straight away. We'll help you set up what you sell and import your data whenever you're ready.
- Nothing to install
- No card, no commitment
- Your own data imported when you're ready
- Onboarding and best practice from people who run venues